In This Role, Your Responsibilities Will Be:
• Ensure compliance with Emerson ethics, trade compliance, business unit, safety, quality, and CPDC process requirements.

• Lead the Customer Support team by setting explicit performance metrics, reviewing progress, coaching team members, and driving accountability for results.

• Manage customer orders across all assigned regions and guide team members in effectively handling their allocated regions.

• Review customer purchase orders and ensure sales orders accurately reflect agreed commercial terms, documentation, and delivery requirements; promptly report and resolve exceptions.

• Coordinate with Sales, Application Engineering, Order Administration, Planning, Manufacturing, Quality, Finance, Logistics, and customers to ensure smooth and timely order execution.

• Submit required documents for approval, secure timely approvals, and coordinate dispatch and shipment in accordance with customer purchase order terms.

• Drive monthly CPDC parts shipments and sales in line with the sales and operations plan.





• Proactively monitor order risks and work with relevant stakeholders to maintain zero liquidated damages exposure for orders managed by the CPDC Customer Support team.

• Conduct periodic order and performance review meetings and provide clear, timely updates to all stakeholders.

• Support collection of advance payments, overdue accounts receivable clearance, customer dispatch clearance, and other commercial actions needed for order execution.

• Monitor finished-goods inventory aging and work with customers and internal teams to enable timely dispatch.

• Capture lessons learned from order execution, share best practices with the team, and implement process improvements and cost-saving ideas. Plan resources for current and future workload based on the sales plan.

Who You Are:
• You promote a sense of urgency and establishes and enforces individual accountability in the team, you see the big picture, constantly imagi

📌 Assistant Manager (Thiruporur)
🏢 Emerson
📍 Thiruporur