Role Description

About the Role Lead the strategy, design, deployment and governance of enterprise-scale Artificial Intelligence (AI), Generative AI (GenAI), Conversational AI and Intelligent Automation initiatives across the organization. Drive business transformation through AI-led customer engagement, operational efficiency, digital servicing and intelligent decision-making platforms while ensuring regulatory compliance, risk management and measurable business outcomes. Key Responsibilities:

AI Strategy & Transformation

• Define and execute the enterprise AI roadmap aligned with business priorities and digital transformation objectives.
• Identify, evaluate and scale AI use cases across business functions including customer acquisition, servicing, sales, operations, risk and compliance.
• Establish AI operating models, governance frameworks, and adoption strategies.

Enterprise AI Platform & Governance

• Oversee AI platforms, model lifecycle management, AI gateways, integrations, and enterprise architecture.
• Establish responsible AI practices, model governance,



security controls, audit mechanisms, and risk management processes.
• Ensure compliance with regulatory, information security and internal governance requirements.

Programme & Portfolio Management

• Manage a portfolio of strategic AI initiatives from ideation through production deployment.
• Drive business case development, budgeting, vendor selection, commercial evaluations, and programme governance.
• Track delivery milestones, perks realization, ROI, and executive reporting.

Stakeholder Leadership

• Partner with senior business leaders, operations teams, technology groups, product teams, and external partners to drive AI adoption.
• Present programme updates, business impact and strategic recommendations for executive leadership.
• Act as the central point of coordination across business, technology, analytics and vendor teams.

Innovation & Emerging Technologies

• Evaluate emerging AI, Ge

📌 EAIG:Lead – Application Engineering (Mumbai)
🏢 Axis Bank
📍 Mumbai