SKILLS: Foundational->Maintenance and Production Support process->PLM Production Support process,Technology->DevOps->Site Reliability Engineering(SRE),Technology->OpenSystem->Python - OpenSystem->Python

Key Responsibilities:

• Own end-to-end production support for business-critical applications/services, ensuring high availability and rapid restoration of service.
• Lead triage and resolution of complex incidents, coordinating across engineering and operations teams and driving timely communication during outages.
• Perform root cause analysis (RCA) for recurring/major incidents and implement corrective and preventive actions to reduce incident frequency.
• Develop and maintain Python-based automation to streamline operational tasks, reduce manual intervention, and improve reliability.
• Improve monitoring and alerting effectiveness by tuning signals, reducing noise, and ensuring actionable alerts aligned to service health.
• Create and maintain runbooks, SOPs, and knowledge articles to standardize support processes and accelerate onboarding.




• Drive problem management by identifying trends from incidents, logs, and metrics, and partnering with teams to prioritize fixes.
• Support production releases and changes by validating readiness, assessing risk, and ensuring rollback/contingency plans are in place.
• Mentor and guide support engineers, promoting best practices in incident handling, troubleshooting, and operational excellence.
• Participate in on-call rotations and ensure adherence to SLAs/OLAs through disciplined execution and continuous improvement. Minimum Qualifications:
• BTECH, MTECH, BCA, or MCA (or equivalent practical experience).
• 10–15 years of experience in Production Support / SRE / Operations for large-scale, mission-critical systems.
• Solid Python skills with proven experience building scripts/tools for automation and operational efficiency.
• Hands-on expertise in incident management, troubleshooting under pressure, and restoring services

📌 Production Support (Hyderabad)
🏢 Infosys
📍 Hyderabad