Role Summary:

At McDonald's, we believe that our success begins and ends with our people. We are committed to fostering an inclusive culture where every employee can thrive and contribute their best.

We are seeking a Service Catalog + Portfolio Manager within the Finance Excellence team responsible for executing Enterprise Service Management (ESM) standards within finance. Reporting directly into the function, this role partners closely with the ESM Service Excellence team to ensure that the functions service catalog is created, maintained, and governed and measurement reporting and service reviews are executed in alignment with enterprise frameworks. The role overseas and supports a team of knowledge management and continuous improvement professionals.

This role requires a strong attention to detail and cross-functional collaboration to support catalog and reporting needs within the function. The role ensures that services are clearly defined, accurately represented, and consistently maintained to support transparency, performance measurement, and a seamless user experience.





The candidate is expected to reside in India.

Key Responsibilities:
- Adopt and execute enterprise service catalog standards, templates, and data requirements defined by ESM.
- Maintain the functions service catalog entries, ensuring accuracy, completeness, and alignment with agreed SLAs and service definitions.
- Coordinate with Service Owners to gather and validate service information and updates.
- Ensure service catalog entries are properly configured and maintained within ServiceNow.
- Conduct periodic catalog reviews and quality checks to identify gaps or inconsistencies.
- Partner with the Enterprise Service Management Service Catalog team to support enhancements, structural updates, and standardization initiatives.
- Support current service onboarding, and existing service changes and retirements through accurate catalog maintenance.
- Support and facilitate functional service review f

📌 Sr Manager, Service Management (Hyderabad)
🏢 McDonalds in India
📍 Hyderabad