Why this role exists:
The Associate Merchandise Process Analyst is responsible for improving how Commercial teams work and access the information they need. The role establishes Confluence as the trusted source of Commercial process, policy and ways of working content, ensuring information is clearly structured, easy to find, appropriately controlled and kept current.
The role also analyses and improves merchandise processes, translating business needs into practical process, system and automation improvements. It ensures changed ways of working are documented, tested, communicated and embedded so that improvements result in greater consistency, reduced manual effort and stronger operational control
Where you will make a difference:
In this role you will:
Commercial Knowledge Management and Governance:
Establish and maintain Confluence as the trusted source of Commercial process, policy and ways of working information.
Define and apply content standards, templates, ownership requirements and review cycles.
Ensure published content is accurate, current,



clearly owned and appropriately approved.
Monitor content health and coordinate the review or removal of outdated, duplicated and unowned information.
Maintain a transparent distinction between Confluence as the Commercial knowledge platform and SharePoint as the repository for controlled documents and records.
Content Structure and Migration:
Assess and prioritise Commercial content for migration from existing intranet sites, shared drives and other repositories.
Design practical knowledge spaces, page hierarchies, navigation structures, templates and metadata.
Structure complex process and policy information so it is clear, searchable and easy to use.
Coordinate content migration, validation and publication with process and content owners.
Maintain links between knowledge pages and controlled source documents without unnecessary duplication.
Merchandise Process Analysis and Improvement:
Engage process owners, subject matt

📌 Associate Merchandise Process Analyst (Bengaluru)
🏢 Officeworks
📍 Bengaluru