Why this role exists
The Category Assistant Lead is accountable for the performance, capability and service delivery of a centralised pool of Category Assistants supporting assigned category portfolios. The role ensures core category processes, including product onboarding, product data maintenance, range administration, promotions, pricing and rebates, are completed accurately, consistently and within agreed service levels.
The role combines people leadership with direct involvement in category support. It works alongside the team on complex or priority activity, steps into delivery when additional support is required and uses day-to-day work to build capability, reinforce standards and resolve issues.
The role provides a explicit link between Category Assistant teams and Merchandise stakeholders. It balances portfolio continuity with shared business priorities, manages service expectations and works with the Systems and Reporting Team Lead to improve the systems, processes and data that support category execution.

Where you will make a difference
In this role you will:




Centralised Support and Portfolio Delivery
Lead the delivery of category support across assigned portfolios through the centralised Category Assistant team.
Work alongside the team on priority and complex activity and undertake category support work directly where additional capacity, judgement or experience is required.
Manage team workload, portfolio coverage and delivery priorities while balancing leadership responsibilities with hands-on contribution.
Monitor the quality and timeliness of work, intervening where delivery is at risk and supporting the team during workload peaks, planned absences and major commercial activity.
Resolve competing requests and escalate material capacity constraints, commercial decisions or control risks through the appropriate channels.
Process Execution, Quality and Control
Oversee and contribute to the accurate execution of product onboarding, product data, range, pr

📌 Category Assistant Lead (Bengaluru)
🏢 Officeworks
📍 Bengaluru