Job Description

HIRING | OPERATIONS MANAGER – PURCHASE PROTECTION | MUMBAI

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Looking to lead high-volume operations where claims, settlements and partner reconciliations need to run with precision?

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We're hiring for an Operations Manager to own the end-to-end operating cycle for purchase-protection programs across e-commerce, shipping and embedded insurance.

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ROLE DETAILS

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Team: Purchase Protection – Operations

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Designation: Operations Manager

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Domain: Purchase Protection | Insurance Operations | E-commerce / Insurtech

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Location: Mumbai

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Experience: 5–10 Years

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Work Model: 3 Days Work From Office

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WHAT WE'RE LOOKING FOR

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- 5–10 years of hands-on experience in E-commerce, Logistics, Payments, Lending, Insurance or Insurtech Operations
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- Strong experience in Claims Operations, Settlements, Reconciliation, Payouts or Dispute Management
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- Proven ownership of recurring, high-volume operational processes from data/enrolment through claims and settlement
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- Strong Excel/spreadsheet skills with working knowledge of SQL or BI tools
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- Experience creating and implementing SOPs, TAT metrics, process improvements and operational dashboards
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- Robust stakeholder and partner communication skills with excellent numerical and operational discipline
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KEY RESPONSIBILITIES

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- Manage enrolment, data feeds and exception handling
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- Own claims intake, adjudication, payouts and TAT tracking
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- Manage partner & insurer settlements and reconciliations
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- Prepare weekly/monthly MIS and operational reports
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- Build SOPs and launch checklists for new programs
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- Identify process gaps and drive automation with Data/Product
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- Manage and guide Operations Analysts
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- Conduct program-level deep-dives and improve processes
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NICE TO HAVE: RTO/Shipping Protection, Embedded Insurance, Device Protection, Extended Warranty or insurer-side operations experience.

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