GN SONG Commerce - Process Excellence - Consultant

Job Title: GN SONG Commerce - Process Excellence - Consultant

Management Level: 09 / Consultant

Location: Gurugram, Mumbai, Pune, Bengaluru, Hyderabad, Chennai

Must Have Skills: Commerce Process Redesign, AI & Automation in Commerce, Benchmarking & Change-Impact Analysis

Positive to Have Skills: AX Design, Commerce & Content Platforms (PIM, DAM, CMS, OMS), Data Visualization (Tableau / Power BI), AI Discoverability & GEO Concepts

Experience: 1-4 years of relevant experience required

Educational Qualification: Bachelor's Degree or equivalent; MBA/PGDM preferred

Job Summary

Practice: I&P; | Global Network SONG Commerce | Areas of Work: Commerce Process Excellence, AI-Enabled Commerce Transformation, Future-State Commerce Process Design, Commerce Operating Model Redesign, Agent Experience (AX) Design, Functional Consulting.

In this role, you will produce rigorous analytical work across commerce functions — assessing how AI is reshaping the commerce operating model, designing future-state commerce processes,



and building the deliverables that help senior practitioners shape transformation recommendations for clients. You are expected to bring a developing point of view on how AI and automation can reinvent the way commerce organizations manage content, discoverability, assortment, pricing, channels, and fulfilment — and to actively leverage AI tools in every aspect of your work.

You Are

You produce solid analytical work — assessing the trends and forces reshaping commerce, designing future-state content, digital shelf and channel operations processes, and building the supporting materials that help senior practitioners shape transformation recommendations. You're developing real expertise in commerce platforms, data-driven performance management, and the operating models that underpin modern commerce — and you have a point of view on how AI is changing all of it.

You understand that designing how AI agents inter

📌 I&P GN (Bengaluru)
🏢 Accenture
📍 Bengaluru