How Youll Succeed (responsibilities):

Provide leadership and ongoing employee development to staff within operating unit:
- Manage and administer Performance Management & Measurement Process (e.g. develop and communicate productivity targets/results, conduct interim and annual reviews) to ensure Individual Development Plans are in place and developmental opportunities are identified for all direct reports
- Monitor, evaluate and manage day-to-day employee performance to identify gaps and develop action plans to achieve optimum performance results (e.g. Performance Improvement Plan, Terminations)
- Lead, motivate, mentor and guide staff providing regular coaching and feedback to ensure employees can perform at or developing to the necessary standards; provide industry specific expertise to resolve complex issues and develop problem-solving capability within all team members
- Maintain focus on employee satisfaction levels and take corrective action to ensure all human resources decisions are adhered to and all issues are addressed




- Identify training needs for staff and ensure employees are trained, cross-trained and knowledgeable about products, services, policies, processes and procedures to maintain proficiency on the job
- Anticipate staffing needs for the department; manage staffing activities with Resourcing to interview, make hiring decisions, complete documentation and ensure orientation of recent employees
- Promote CIBCs Achievers Rewards and Recognition Program communicating program structure and criteria and recognizing high performing employees who exceed expectations
- Initiate team-building activities with direct reports (e.g. huddles, team meetings) to actively engage staff, encourage team spirit and create a positive employee experience to build team capability
- Manage day-to-day operation / production activities including resource allocation, budgeting, change integration, system operation and process improvement in the delivery of services:
- Plan a

📌 Sr. Supervisor Operations Management (Hyderabad)
🏢 CIBC India
📍 Hyderabad