Software Support Associate | Tier 1 & 2 Technical Support
Location: Hyderabad
Experience: 2+ Years
Employment Type: Full-Time

About MediaMint
At MediaMint, we believe in people who take ownership of their surroundings, stay curious, and continuously seek to learn and grow.
Honesty, integrity, self-awareness, and a commitment to personal and professional development are at the heart of our culture. If you're someone who embraces growth, enjoys solving problems, and wants to build a meaningful career, MediaMint could be the right place for you.

Where We're Headed
MediaMint is on a journey to become the strategic and transformative operating partner for media and technology companies worldwide.
We work with market leaders across OTT/video streaming, digital publishing, advertising, and software, giving our teams exposure to exciting technologies and complex business challenges. As our service offerings continue to expand, our clients increasingly trust us with higher-value functions across their operations.

About the Role




We are looking for a Software Support Associate to join our team and provide accurate, timely, and customer-focused technical support.
In this role, you will handle Tier 1 and Tier 2 software support, troubleshoot client issues, document resolutions, identify recurring trends, and collaborate with internal teams to drive effective solutions.
You will interact with clients through multiple channels, including support portals, email, telephone, and chat, making robust communication and problem-solving skills essential.

What You'll Do
- Provide Tier 1 and Tier 2 support for internal and external software applications and components.
- Respond to inbound software support requests through portals, email, phone, and chat.
- Investigate and resolve client issues accurately and within defined SLAs.
- Communicate proactively with clients regarding file, system, or communication failures.
- Document customer issues, troubleshooting steps, and resolutions ac

📌 Technical Support Associate – Software (Hyderabad)
🏢 MediaMint
📍 Hyderabad