CRM Solution/Data Architect (Senior Manager) – Pharma
Shift time: 5.30 PM – 2:30 AM IST

The CRM Solution & Data Architect will define and govern the enterprise CRM, customer data, integration, and engagement architecture. This role will serve as the primary architecture leader across Salesforce, Data Cloud, customer master data, analytics, AI-enabled capabilities, and connected enterprise platforms.
The ideal candidate will combine deep Salesforce architecture expertise with solid data architecture, master data management, integration design, and pharmaceutical commercial process knowledge. The role will partner with business leaders, product owners, engineering teams, data teams, security, and external partners to deliver scalable, compliant, and business-aligned solutions.

WORK SCHEDULE: This position requires full coverage of US Eastern Time business hours (5.30 PM – 2:30 AM IST) and is not a standard India daytime work schedule

Principal Responsibilities:
CRM & Enterprise Solution Architecture




- Define and own the end-to-end CRM architecture strategy supporting Commercial, Medical Affairs, Market Access, Patient Services, and omnichannel engagement.
- Establish future-state architecture roadmaps across Salesforce Sales Cloud, Life Sciences Cloud, Data Cloud, Service Cloud, Experience Cloud, CRM Analytics, Marketing Cloud, and emerging AI capabilities.
- Translate business strategy and product roadmaps into scalable solution architectures, technical designs, and implementation guardrails.
- Develop and govern architecture standards, reusable design patterns, platform principles, and technology blueprints across the CRM ecosystem.
- Evaluate new technologies and vendor capabilities against enterprise architecture, security, data, and business priorities.

Data Architecture & Customer 360 Strategy
- Lead customer data architecture across HCP, HCO, KOL, patient, account, territory, consent, affiliation, and engagement data domains.
- Define Customer 360 architec

📌 CRM Data Architect (Hyderabad)
🏢 Azurity Pharmaceuticals
📍 Hyderabad