Manager, Forward Deployed Engineers
- Reports To: Head of Product
- Location: Gurugram
- Work timings: 6pm IST to 3am (US overlapping hours)
- Team Stage: Series B
- Key Partners: Executive Team, Product, Engineering, GTM, Customer Success, Finance

About Spyne
Spyne builds AI software for US car dealerships. Studio AI turns phone-shot vehicle images into retail-ready merchandising in minutes. Vini AI handles the dealership's sales and service conversations: inbound calls, web leads, follow-up, scheduling.
- ARR: $15M+, growing 2.5 to 3x a year for 3 consecutive years
- Dealerships live: 2,000+
- Revenue from the US: 80%+
- Net revenue retention: above 110%
- Gross margin: above 70%
- CAC payback: under 5 months
- Systems integrations: 70+ across CRM, DMS, inventory, service, finance
- Team: 200+, primarily India-based
- Capital raised: $25M+ from Accel, Vertex Ventures, and Storm Ventures

Why This Role Exists
Forward Deployment Engineers are Spyne's technical specialists — the people who get under the hood of the product to configure conversation flows,



tune AI behaviour, write minor custom logic, and ensure each dealer's Vini instance works exactly as intended.

As Manager of FDEs, you will lead a team of FDEs, Product Specialists, Config Engineers, AI/Prompt Tuners, and Solutions Architects who handle complex, bespoke, and high-stakes dealer deployments. You bridge product engineering and customer operations — translating dealer requirements into technical specifications, and technical output into dealer outcomes.

What You’ll Build
- A tiered FDE service model: which dealer requests are standard config, which require custom logic, and which need product-level input - with explicit escalation paths for each.
- A configuration QA process: every custom workflow gets tested against real conversation scenarios before going live with a dealer.
- An AI quality review programme — FDEs regularly audit live conversations for tone, accuracy, escalation behaviour, and brand c

📌 Manager - Forward Deployed Engineer (FDE) (Haryana)
🏢 Spyne
📍 Haryana