Job Description
Technical Support Engineer (Storage & Backup)
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nLocation: Coimbatore / Bangalore / Hyderabad / Gurugram
nExperience: 2–6 Years
nShift: Rotational Shift (Includes Night Shift once every 3 months)
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nJoin a energetic infrastructure support team where you'll work on enterprise storage, backup, and disaster recovery solutions. This role offers an opportunity to support mission-critical environments, troubleshoot complex technical issues, and ensure business continuity through effective data protection and recovery operations.
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nYour Role
nAs a Technical Support Engineer, you will be responsible for monitoring, maintaining, and supporting enterprise storage and backup environments. You will work closely with customers, cross-functional teams, and OEM partners to ensure seamless backup, recovery, and storage operations while delivering excellent technical support.
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nIn this role, you will:
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- Provide L1/L2 technical support for storage, backup, and recovery environments.n
- Monitor, troubleshoot,



and resolve backup and storage-related incidents within defined SLAs.n
- Perform backup, restore, replication, and disaster recovery activities across enterprise systems.n
- Troubleshoot backup failures, storage performance issues, connectivity problems, and data protection incidents.n
- Support Windows Server and Linux environments to ensure successful backup and recovery operations.n
- Analyze logs, identify root causes, and implement corrective and preventive actions.n
- Coordinate with customers, internal teams, and OEM support teams for issue resolution and escalations.n
- Perform storage provisioning, configuration changes, health checks, and maintenance activities.n
- Assist in disaster recovery testing and ensure backup compliance across critical systems.n
- Create and maintain technical documentation, SOPs, knowledge base articles, and incident reports.n
- Participate in on-call support and rotational shift schedules as re

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