Job Description
Location: Balewadi High Street, Pune
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nDepartment: Front Office / Guest Experience
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nReports to: Front Office Manager / Hotel Manager
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nWe’re looking for a warm, confident and people-first Front Office Executive who can make guests feel at home from the moment they arrive.
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nWhat you’ll do:
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- Welcome guests, handle check-ins/check-outs and manage reservations.n
- Handle guest requests, queries and complaints with ownership and empathy.n
- Coordinate with housekeeping, maintenance, food & beverage and other teams to ensure a smooth stay.n
- Provide local recommendations and help guests make the most of Pune.n
- Handle calls, WhatsApp enquiries, payments and basic front-office documentation.n
- Proactively spot what a guest needs and solve problems rather than simply pass them on.n
- Maintain a welcoming, lively and professional front desk setting.n

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nWhat we’re looking for:
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- Excellent communication and interpersonal skills.n
- Comfortable speaking English, Hindi and preferably Marathi .n
- Hospitality experience is preferred, but the right attitude matters more than a fancy CV.n
- Comfortable working shifts, weekends and holidays.n
- Someone who is warm, observant, solution-oriented and genuinely enjoys meeting people. n

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nThe Volantiss bit
nYou don't need to behave like a textbook hotel receptionist.
nWe want someone who can talk to a guest like a human, not a protocol.
nIf something goes wrong, own it. Fix it. Learn from it.
nIf a guest needs help, don't ask whose job it is. Just help.
nBe yourself. We've got the rest.

📌 Front Office Executive (Pune)
🏢 Volantiss Hotels
📍 Pune