Job Description:

We are looking for a Lead Assistant Manager to support EXL's content management capabilities for Sales, Marketing, and Bid Management teams.
In this role, you will support the ongoing success of the Highspot and Responsive platforms by assisting with user adoption, training, content governance, process improvements, and platform enhancements. Working closely with the platform lead and business stakeholders, you will help gather requirements, coordinate platform changes, support current feature rollouts, and ensure users can effectively leverage both platforms to improve productivity, content quality, and the overall bid and sales enablement experience.
You will also contribute to change management initiatives, user support, reporting and analytics, content management activities, and continuous improvement efforts that align the platforms with evolving business needs and strategic objectives.

Key Responsibilities:
- Support the Highspot and Responsive platforms including governance, configuration, and performance.
- Support content governance activities,



including content reviews, metadata management, tagging strategies, and content lifecycle processes.
- Drive adoption across the organisation through engagement, communication, and enablement support.
- Monitor platform adoption and usage metrics, preparing reports and insights to support continuous improvement initiatives.
- Identify opportunities for innovation and process improvements
- Work with internal stakeholders to gather feedback, understand business needs, and translate them into platform improvements.
- Support process and platform updates, ensuring teams are informed, prepared, and supported through transitions.
- Troubleshoot platform issues, managing resolution through to completion in a timely manner.
- Assist with user administration activities, including onboarding, access management and distribution list maintenance.
- Develop and maintain user documentation and training materials
-

📌 LAM- Bid/Knowledge Management (Uttar Pradesh)
🏢 EXL
📍 Uttar Pradesh