The Role: As an Associate Director of Innovation, you will be responsible for leading a team of consultants across multiple verticals who are responsible for building and executing transformation roadmap for clients in customer service domain.*This role is open for Pune and Mumbai location Essential Job Elements:* Manage day-to-day execution of various cross-functional transformation initiatives and drive milestones to realization.* Provide communication to key stakeholder, including but not limited to; executive management, business owners, and business process leads.* Work closely with consultants to develop business cases to analyze feasibility and impact across multiple service lines.* Identify new technologies that are relevant to service line and have potential to be scaled* Deliver on strategic and functional goals of projects focused on cost optimization, revenue enhancement & metric enhancement. Profile & Experience* Bachelor’s degree in computer science,



engineering or relevant field and 10+ years of change management or transformation* 5+ years of Program Management experience in a matrix environment* Exposure to drive complex improvement / transformation projects across multiple accounts/domains across international processes.* Transformation / Process Re-engineering (RPA, IVR, Cognitive, Bots, Messaging, Analytics, Lean / Six Sigma)* Robust understanding of AI enabled Conversation Bots (Chat Bots, Email Bots, Social Bots, Knowledge Bots, etc). This is a Voice Heavy role.* Experience collaborating cross functionally within all organizational levels to build collaborative relationships.* Strong internal client-facing skills with excellent communication, negotiation and conflict management skills* Analytical acumen and the ability to streamline complex processes.* Flexibility to work in shifts.

📌 Associate Director- Digital Transformation (Mumbai)
🏢 Winning Edge
📍 Mumbai