Job Title: Quality Analyst (Social Media Process)Location: Electronic City, Bengaluru Industry: Social Media (Facebook, Instagram, etc.)Shift: Day Shift (Rotational)Working Days: 6 Days a Week Experience: 1+ Years as a Quality Analyst (On Paper)Qualification: Any Graduate Salary: ₹5.0 LPA – ₹5.5 LPAJoining: Immediate Joiners Preferred Job Summary We are seeking a detail-oriented and analytical Quality Analyst to monitor, evaluate, and improve the quality of customer interactions and operational processes within a Social Media support environment. The ideal candidate should have hands-on experience in quality auditing, calibration sessions, root cause analysis, and quality improvement initiatives. Key Responsibilities Conduct quality audits and evaluations as per defined quality standards. Perform Root Cause Analysis (RCA) and recommend corrective actions for performance improvement. Participate in internal and client calibration sessions to ensure scoring consistency. Monitor process adherence, compliance, and quality metrics. Prepare quality reports, dashboards,



and performance insights. Identify process gaps and work with operations teams to drive continuous improvement. Deliver constructive feedback and coaching to agents based on audit findings. Track action plans and ensure closure of identified quality issues. Support client reviews and quality governance meetings. Required Skills Robust experience in Quality Auditing Hands-on experience in Root Cause Analysis (RCA)Experience with Calibration Sessions Knowledge of QC Tools and Quality Frameworks Good analytical and reporting skills Proficiency in MS Excel and quality reporting Excellent communication and stakeholder management skills Eligibility Criteria Minimum 1+ year of experience as a Quality Analyst (on paper)Graduate in any discipline Experience in BPO/ITES or Social Media Support process preferred Strong attention to detail and problem-solving abilities Immediate joiners will be given preference What We

📌 Quality Assurance Specialist (Bengaluru)
🏢 Anonymous
📍 Bengaluru