Job Title: ServiceNow Lead
Job Type: Full time
Interview Type: First Video then In Person
Duration: Long Term
Work Preference: Onsite
Work Location: Hyderabad, TS

As a ServiceNow - Lead, you will be responsible for designing, developing, and supporting ServiceNow ITSM solutions that enable efficient service management and digital transformation across the organization. You will work closely with business stakeholders, service owners, and cross-functional teams to deliver scalable ServiceNow solutions, enhance IT processes, and ensure platform stability, performance, and governance. This role offers an opportunity to work on enterprise ServiceNow implementations, integrations, and process automation initiatives while contributing to continuous service improvement.
Responsibilities: -
- Own the architecture, technical design, development, and implementation of additional ServiceNow ITOM features.
- Design and implement capabilities across Event Management, AIOps, Service Mapping, Certificate Management, Health Log Analytics, Metric Intelligence, and automated remediation.




- Technically hands-on in configuration, scripting, integration development, testing, debugging, deployment, and production issue resolution.
- Configure event ingestion, normalization, filtering, deduplication, correlation, prioritization, service impact, and automated remediation.
- Build and enhance event rules, management rules, correlation rules, service models, operational dashboards, flows, subflows, and remediation workflows.
- Develop custom scripts, Script Includes, Business Rules, Flow Designer actions, Scripted REST APIs, Import Sets, Service Graph Connectors and Transform Maps.
- Integrate ServiceNow with monitoring, observability, infrastructure, cloud, network, and automation platforms using APIs, IntegrationHub, webhooks, and MID Servers.
- Develop proofs of concept and prototypes to validate complex ITOM features and integration approaches.
- Troubleshoot event ingestion, correlatio

📌 ServiceNow Lead- ITOM (India)
🏢 Info Origin
📍 India