JOB DESCRIPTIONSocial Media Strategy & Account ManagerLocation: Delhi NCR | Gurgaon | Noida
Experience: 3–6 years
Employment Type: Full-time
Function: Social Media Strategy | Client Servicing | Account Management | Creative Coordination
About the RoleWe are looking for a Social Media Strategy & Account Manager who can combine strategic thinking, social media knowledge, client management and solid execution skills.
This person will be responsible for taking an account from understanding the client's business and developing the strategy to coordinating the creative team and ensuring final delivery.
This is not a coordination-only or forwarding role.
The person should be able to understand what the client needs, develop a strategic direction, create a strategy deck, present it to the client, brief the creative team, manage timelines, take feedback and ensure the work gets delivered.
The Core WorkflowClient Understanding → Strategy → Strategy Deck → Client Presentation → Brief → Creative Team → Follow-up → Quality Check → Client Feedback → Revision → Approval → Delivery




You will own this entire cycle.
KEY RESPONSIBILITIES1. Client Servicing & Account Management
- Act as the primary point of contact for assigned clients.
- Understand the client's business, objectives, audience, challenges and expectations.
- Build strong and professional client relationships.
- Conduct client calls and meetings independently.
- Take clear and comprehensive briefs.
- Convert client requirements into actionable internal briefs.
- Keep clients updated on project progress and timelines.
- Manage expectations around scope, timelines and revisions.
- Handle client feedback professionally and constructively.
- Identify potential issues before they become client escalations.
- Take ownership of the account from brief to final delivery.

2. Social Media Strategy
- Develop social media strategies aligned with the client's business and communication objectives.
- Understand the client's brand posi

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