Associate Practice Director – Professional Services | SaaS – HR Technology | Mumbai

Role Overview

The Practice Director is a senior, strategic, and highly execution-oriented techno-functional leader responsible for the growth, performance, and evolution of a Qualified Services practice.
This role requires a leader who can operate confidently at both the strategic and operational levels—setting the direction for the practice while remaining close enough to the technology, product, customer, and delivery landscape to make sound decisions and unblock complex engagements.
The Practice Director will own practice strategy, portfolio performance, delivery excellence, customer outcomes, talent development, and the evolution of scalable service offerings. They will play a critical role in translating Workforce AI capabilities, customer needs, and business priorities into practical, differentiated, and scalable services.
A key expectation of this role is the ability to lead in an evolving AI landscape.



The successful candidate must bring demonstrated experience in Workforce AI and practical AI capabilities, with a strong understanding of how AI can transform workforce processes, customer outcomes, and Professional Services delivery.
Working closely with Professional Services, Sales, Customer Success, Product, Engineering, Alliances, and Support, the Practice Director will shape strategy, influence product and services direction, resolve critical customer and delivery challenges, and build a high-performing organization capable of executing at scale.

In This Role You Will:

Practice Strategy & Growth
- Define and execute the practice strategy, operating model, governance, and service portfolio in alignment with business priorities and market opportunities.
- Translate Workforce AI capabilities and evolving customer needs into scalable service offerings, implementation approaches, and advisory services.
- Drive the evolution of the practice through new offerings, improved

📌 Associate Practice Director (Mumbai)
🏢 Cornerstone OnDemand
📍 Mumbai