Job Description
About the Company WNS, now part of Capgemini, is a global leader in business process management and digital transformation. By combining deep industry expertise with AI, analytics, automation, and cloud technologies, the company helps organizations improve operational efficiency, enhance customer experiences, and accelerate business growth. About the Role Job Title: Customer Support - Voice/Chat Process (Associate) Location: Pune Experience: 0-2 Years (Freshers are Encouraged) Working Days: 5 Days a Week Weekly Off: 2 Rotational Week Offs Employment Type: Full-Time Interview Mode: Face to Face Only Job Summary We are looking for enthusiastic and customer-focused Customer Service Associates to join our team in Pune. The ideal candidate will be responsible for handling customer queries, providing accurate information, resolving concerns, and ensuring a positive customer experience. Freshers and candidates with up to 2 years of experience are welcome to apply. Responsibilities Handle Inbound/Outbound customer interactions via phone, email, chat,



or other communication channels. Respond to customer inquiries in a qualified and timely manner. Resolve customer complaints and escalate complex issues when required. Maintain accurate records of customer interactions and transactions. Provide product, service, and process-related information to customers. Follow company policies, quality standards, and customer service guidelines. Meet individual and team performance targets. Coordinate with internal departments to ensure timely issue resolution. Build and maintain positive customer relationships. Qualifications Graduation or HSC with at least 1 Year of BPO Experience. Required Skills Excellent verbal and written communication skills in English. Basic computer proficiency and familiarity with MS Office. Good problem-solving and interpersonal skills. Ability to work in a fast-paced environment. Customer-centric attitude and willingness to learn. Preferred Sk

📌 Customer Service Representative (Maharashtra)
🏢 WNS
📍 Maharashtra