Responsibilities & Key Deliverables

Overview

Oversee day-to-day Museum operations, ensuring seamless visitor experience, administration, financial management, maintenance and coordination with internal teams, artists, vendors and other stakeholders.

Key Responsibilities

1. Visitor Engagement

• Conduct guided tours for corporate, educational, internal and special groups.

• Deliver engaging, audience-relevant experiences while ensuring visitor comfort and support.

2. Bookings & Visitor Communications

• Manage Museum emails, bookings and visitor queries.

• Coordinate booking slots, closures and website updates.

• Maintain Google business information and manage visitor reviews and feedback.

3. Budget & Administration

• Develop, track and manage annual Revenue and Capex budgets.

• Coordinate with CIS, Brand, IT and other teams for budgeting and operational requirements.

4. Museum Operations & Maintenance

• Ensure the Museum, exhibits and installations are maintained in pristine condition.

• Coordinate with artists, vendors, CIS and IT for installations, repairs,



technical issues and preventive maintenance.

• Manage seasonal requirements, including monsoon preparedness and infrastructure-related issues.

5. Security & Visitor Management

• Ensure adherence to Museum safety protocols and visitor decorum.

• Manage visitor escalations, walk-ins and object-related incidents professionally.

• Coordinate with security teams to ensure a courteous and protected visitor experience.

6. Vendor & AMC Management

• Maintain artist/vendor databases, agreements and relevant documentation.

• Track vendor bills, payments and Annual Maintenance Contracts.

7. Museum Photography

• Coordinate photography of Museum objects and provide logistical and administrative support for shoots.

Experience

5–8 years of relevant experience in museum/gallery operations, hospitality, visitor experience, cultural institutions, events or administration.

Industry Preferred

Qualifications

📌 Manager - Mahindra Museum of Living History (Mumbai)
🏢 Mahindra and Mahindra
📍 Mumbai