Project Role : Tech Delivery Subject Matter Expert
Project Role Description : Drive innovative practices into delivery, bring depth of expertise to a delivery engagement. Sought out as experts, enhance Accentures marketplace reputation. Bring emerging ideas to life by shaping Accenture and client strategy. Use deep technical expertise, business acumen and fluid communication skills, work directly with a client in a trusted advisor relationship to gather requirements to analyze, design and/or implement technology best practice business changes.
Must have skills : Enterprise Network Operations
Positive to have skills : SD-WAN Operations
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Infra Managed Service lead, you will responsible for team management ensuring the stability, availability, and performance of enterprise network infrastructure. You will handle incident management, perform proactive monitoring, execute change implementations, and collaborate with clients, service providers,
and internal teams to resolve complex technical issues. The role requires strong hands-on expertise in routing, switching, SD-WAN, and wireless technologies, along with excellent analytical and communication skills to deliver reliable, high-quality network services in a 24x7 operational environment.
Roles & Responsibilities:
Handle 24/7 Network Operations as per defined shift schedules, including weekend support.
Take proactive ownership of incidents assigned in ServiceNow, ensuring timely response and resolution.
Join bridge calls and handle major incidents, ensuring timely communication, coordination, and restoration of services.
Perform Level 1/2 troubleshooting for network incidents and update tickets accurately and promptly.
Coordinate with service providers (SPs) to resolve connectivity or performance issues within defined SLAs.
Escalate issues to the next support level within defined SLA timelines when required.
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