Job Description

Job Title: Director - Commercial Operations, India

The Director, Commercial Operations is responsible for providing strategic direction, leadership, and governance for our company India's Commercial Operations organization. This role serves as a critical business partner to the Human Health Leadership Team and Business Unit Leaders, enabling sustainable business growth through commercial excellence, launch readiness, patient access solutions, operational rigor, and data-driven decision-making.
The role leads a broad portfolio encompassing Sales Force Effectiveness (SFE), Business Practices (BPO), Recent Product Planning (NPP), FPP (Financial Patients Program), and Commercial Administration & Operations. The incumbent is expected to establish integrated operating models, build future-ready capabilities, and lead a high-performing organization that supports both current business priorities and future growth opportunities.
The Director acts as the enterprise integrator across Commercial, Legal, Finance, our Research & Development Division, Human Resources, Supply Chain,



and Regional/Global teams to ensure alignment, execution excellence, and delivery of business objectives.

Primary Responsibilities:

Primary activities include, but are not limited to:

Strategic Commercial Operations Leadership

• Provide strategic leadership for the Commercial Operations organization supporting company India's Human Health business.
• Develop and execute a multi-year Commercial Operations strategy aligned with business growth priorities and enterprise objectives.
• Partner with Business Unit Directors and the Country Leadership Team to strengthen commercial execution, customer engagement, launch excellence, and patient access.
• Drive operational excellence and continuous improvement across commercial processes, systems, and governance frameworks.
• Support FC, annual strategic planning, resource prioritization, business reviews, and performance management processes.
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📌 Director – Commercial Operations (Mumbai)
🏢 Msd
📍 Mumbai