Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced qualified to join our team in the role of Portfolio Manager.
In this role, you will:
• Undertake activities as a part of the Global Contact Centre Shared Operations Change & Innovation Team and extend strategic support to over 8,000 people supporting 17 different markets across six different countries (China, Egypt, India, Malaysia, Malta and the Philippines).
Collaborate closely with our operational teams and the Wealth & Private Banking markets supported by Global Contact Centre Shared Operations, the Change and Innovation Team are focussed on:
• Coordinating and collaborating with operational teams and business partners to identify continuous improvement opportunities
• Analysing performance, insight and operations data to proactively identify initiatives in support of the Global Contact Centre Shared Operations becoming a low effort organisation
• Supporting the strategic aims of Global Contact Centre Shared Operations and ensuring that all change related activities are aligned to strategy
• The role holder should take measures to deploy an excellent understanding of key drivers of process improvement methodologies and thereby ensure that the procedures/processes used to deliver these are in accordance with Group Standards
• Manages end-to-end delivery of strategic projects across processes, customer