We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"
Job Description
We are seeking an enthusiastic and detail-oriented Assistant Manager - Guest Services to join our dynamic team at ibis Hyderabad HITEC City, India. In this pivotal role, you will be instrumental in delivering exceptional guest experiences while leading and supporting our front office and guest services team. You will work collaboratively with colleagues across all departments to ensure seamless operations,
maintain the highest service standards, and drive guest satisfaction. This position offers an exciting opportunity to make a meaningful impact on our guests' experiences while developing your leadership and management capabilities.
• Oversee daily front office and guest services operations, ensuring efficient and professional service delivery to all guests
• Lead by example and demonstrate commitment to total customer satisfaction through proactive problem-solving and attentive service
• Manage and resolve guest concerns and credit issues with empathy, transparency, and efficiency
• Conduct training and onboarding programs for front office and guest services staff, fostering a culture of continuous improvement
• Collaborate with the Guest Services Manager to develop and implement recent procedures and directives that enhance departmental performance
• Maintain comprehensive knowledge of hotel facilities, physical l