Company Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
There’s another option. Freshworks. With a fresh vision for how the world works.
Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, New Balance, Nucor, S&P; Global, and Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations.
Fresh vision. Real impact. Come build it with us.

Job Description





At Freshworks, uptime is sacred. As a Lead Site Reliability Engineer (SRE), you'll be the engineer behind the curtain—designing for resilience, automating recovery, and ensuring our systems stay fast, secure, and observable at scale. You’ll partner closely with engineering, platform, and product teams to shift reliability left and set the standard for performance and availability.
If you live for clean telemetry, root cause resolution, and engineering chaos into confidence, this is your playground.
Responsibilities
• Design and implement tools to improve availability, latency, scalability, and system health.
• Define SLIs/SLOs, manage error budgets, and drive performance engineering efforts.
• Build and maintain automated monitoring, alerting, and remediation pipelines.
• Collaborate with engineering teams to improve reliability by design.
• Lead incident response, root cause analysis, and

📌 Lead Software Engineer (Hyderabad)
🏢 FreshWorks
📍 Hyderabad