Job Role

• Role would require day in – day out client interactions over telephonic calls and remote session over any desk or any other remote tool.

• End to End software implementation: installation, configuration, integration, defining various policies as per the client requirements etc, and get the certification of completion from the client.

• Train the users functionally and technically on our various software’s aspects.

• Provide technical support along with basic trouble shooting on L1 Level and provide ad-hoc training to customers who use the company’s product, replying to inbound queries.

• Responsible for database support, troubleshooting the problems by writing SQL queries, deploy new patches on UAT and production server at IIS server.

• Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.

• Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager.

• Maintain excellent service standards,



going above and beyond to ensure customer satisfaction and retention.

• Escalate unresolved queries to respective departments for accurate redressal.

• Knowledge on ticket management system.

Requirements
Required Skills

• Education Qualification: Any computers degree: BCA / BSc (Information Technology) / BSc (Computer Science) / BE or BTech Computer Science / BE or BTech IT etc / MCA.

• 0 to 2 Years experience in Software - Customer Success / Support Domain.

• Experience of working with various databases like SQL, Oracle & MS Access or with software implementation & ticketing tool will be an added advantage.

• Good understanding of computer, internet and IT literacy with the ability to learn new technology quickly.

• Basic knowledge on SQL / Oracle Database - writing SQL query to troubleshoot errors

• Basic knowledge on networking, windows desktop/servers, IIS and troubleshooting tools

• Valuable

📌 Technical Associate (India)
🏢 Spectra Technovision India
📍 India