Project Role : Infra Tech Support Practitioner
Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.
Must have skills : Cloud Network Operations
Valuable to have skills : Palo Alto Networks Firewalls, DevOps
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

.Summary:
As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve addressing technical issues, collaborating with various teams, and ensuring that configured services operate smoothly across multiple platforms.



You will be responsible for troubleshooting hardware and software problems, implementing technology solutions, and providing support for server and network areas, all while adhering to defined operating models and processes. Your role will require both remote and onsite support, ensuring that all systems function optimally and efficiently.

Key Responsibilities
The Cloud Network SME experienced in single or multi-cloud network in designing, implementing, and troubleshooting the cloud network especially Microsoft Azure.
10-12 years of relevant experience in networking domain in design, implementation, troubleshooting, monitoring, management of on-Prem and Cloud IAAS including routing , Azure networking, Network security, load balancer and various network monitoring tools.
Should be able to play the SME/L3 role to resolve complex network issues
Experienced in designing the firewall s highly available architecture, especial

📌 Infra Tech Support Practitioner (Gurugram)
🏢 Accenture
📍 Gurugram