We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a energetic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
About the role
Technical Operational Role: Maintain IP PBX Avaya-RED and IPT equipment based on SOP’s and ensure immediate escalation to competent authority in order to ensure uptimes. Experienced on Unified Communications, Contact Centers, Small & Midsize Business, Cloud Computing, Enterprise, UCaaS, CCaaS, and CPaaS, IP OfficeTechnical Consultancy Role :
Ability to handle Techincal escalation role for Global large scale projects.Key Spoc for• Priority & Major Incident• Problem Tickets • Change & Operation Project Management• Patch & Release Management• Capacity Management• Knowledge management (KEDB)• Getting resolution from Third parties, Vendors and suppliers for fault resolution.• Documentation (POA, RCA, RFC etc) and Operational reports.• Additional responsible for High Level and Low Level Design Document.Effective handling of Technical EscalationsEnsure Service Delivery as per agreed SOW / SLATroubleshoot High Severity incidents provide appropriate RFO/ RCA.Mentor & Hand hold L1 and Junior Team member and enhance their performanceParticipate in Change management , preventive maintenance , assess Risk and ImpactTake initiatives in learning, certifications & evaluating new Networking Technology & Tools MIS customer report preparation on technology part
Work & Drive OEM for the escalated tickets Driving Technical Knowledge Transfers & awareness session on best practic