Assume a vital position as a key member of a high-performing team that delivers infrastructure and performance excellence. Your role will be instrumental in shaping the future at one of the world's largest and most influential companies.
As a Lead Infrastructure Engineer at JPMorgan Chase in Infrastructure Platforms, you will partner with customers and global technologists to manage production incidents, problems, and changes; drive communications and lifecycle management; and support product evolution. You will help set functional priorities aligned to strategy and use deep network expertise to resolve complex, mission-critical issues. Experience with or willingness to learn scripting (e.g., Python) to build automation is preferred.
Job responsibilities
• Serve as the primary point of contact for incident, problem, and change management; risk, vendor and client relationships; internal/external communications; service delivery; lifecycle management; and service evolution.
• Support administrative functions required to deliver infrastructure, including planning, tracking, ordering,
reporting, and consumption.
• Execute day-to-day operational duties and define/drive MIS requirements to improve supported business processes.
• Act as the primary customer interface for day-to-day issues, questions, and service inquiries.
• Lead and coordinate major incident response, including running P1 technical bridges and managing communications through resolution.
• Act independently and apply critical thinking to troubleshoot, identify root cause, and resolve complex, mission-critical network issues.
• Serve as an escalation point for 40x, 50x, and 60x level team members and provide expert guidance during high-severity events.
• Advocate for the customer base during infrastructure or business-critical issues and drive timely remediation.
• Collaborate across high-performing teams and partners firmwide to deliver common goals and outcomes; produce and maintain high-quality documen