The Senior Associate – Corporate Volunteering is responsible for managing assigned corporate volunteering accounts and building strong, long-term partner relationships. The role involves understanding partner objectives, recommending relevant volunteering opportunities, planning and coordinating employee volunteering programs, and ensuring a positive partner and volunteer experience.
Roles and Responsibilities:
1. Corporate Account Management
• Manage assigned corporate volunteering accounts and serve as the primary point of contact for day-to-day engagement.
• Conduct regular outreach with partners to plan quarterly and monthly volunteering calendars.
• Coordinate with partners to identify and schedule suitable volunteering initiatives.
• Build robust working relationships to drive repeat participation and long-term engagement.
• Track partner satisfaction, gather feedback through NPS and other mechanisms, and coordinate actions to improve the partner experience.
2. Partner Engagement & Cross-Selling
• Identify opportunities to introduce partners to relevant volunteering programs and initiatives across Bhumi.
• Promote new engagement opportunities aligned with partner interests and objectives.
• Support increased partner participation across multiple volunteering formats and programs.
3. Internal Coordination & Process Management
• Coordinate with internal teams to ensure readiness for upcoming volunteering initiatives.
• Ensure all relevant stakeholders are informed and aligned on program timelines, requirements, and responsibilities.
• Monitor adherence to internal processes and follow up on pending action items.
• Escalate risks or delays that may impact partner commitments.
4. Reporting & Operational Follow-up
• Coordinate with relevant teams to ensure timely submission of event reports, impact reports, and partner communications.
• Maintain accurate account trackers, engagement records, and documentation.