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Purpose of the Role

The Ocean Disputes Specialist is responsible for ensuring the timely, accurate, and effective resolution of Ocean disputes within the defined scope and service-level targets. The role involves investigating disputes, identifying root causes, coordinating with customers and internal stakeholders,



and driving corrective actions to improve dispute resolution performance and reduce financial exposure.

The role will also contribute to continuous process improvement and platform enhancement initiatives, supporting the rollout of solutions that streamline dispute handling, improve turnaround time, and strengthen the overall dispute-to-collection performance.

You will be responsible for:

• Managing the end-to-end resolution of Ocean disputes within the defined scope, ensuring accuracy, quality, and adherence to service-level targets.
• Analyzing dispute cases to understand the nature of the issue, validate supporting information, and determine the appropriate resolution.
• Identifying root causes of disputes and working with relevant stakeholders to implement appropriate corrective and preventive actions.
• Coordinating with customers and internal stakeholders to gather required information and drive timely resolution of disputes.
• Monitoring dispute re

📌 Ocean Dispute Resolution Specialist (Airoli)
🏢 A.P. Moller - Maersk
📍 Airoli