We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

WHAT YOU WILL EXPERIENCE IN THIS POSITION:

In this position, you will get to:
• Manage the Q2C process (quote to cash), which includes and not limited to, the following: • Prepare and submit quotations to customers and ensure our company’s DoA
• Process customer orders and ensure products are supplied correctly and on time
• Liaise with Finance and Sales departments for cash collection activities

• Investigate, validate, and work to resolve customer discrepancy claims and material return requests.
• Work with cross-functional teams to manage customer backorders and lead time inquiries, including working with Planning and Manufacturing to determine accurate shipping dates
• Resolve price discrepancies identified at the time of order
• Answer inquiries received via phone and email, often by working with other departments such as Logistics,



Product Management, Engineering, Sales, Planning, and Finance to facilitate a resolution before communicating with the customer
• Work with our Salesforce.com CRM to respond to customer inquiries
• Monitor the progress to achieve your individual KPI’s and provide a root cause analysis when targets are not met
• Identify opportunities to update or improve customer service procedures

YOU HAVE:

• Bachelor’s Degree
• Proficiency with Microsoft Office
• 3-5 years in order entry, order management, and generation of price quotes, preferably in a fast-paced, high-volume customer service environment
• Proficiency with Microsoft Excel
• Having experience in Digital initiatives
• Experience with ERP software (preferred): SAP, INFOR
• Knowledge of SFDC
• Fluent Communication

WE HAVE:
• A agile global reach with diverse operations around the world that will stretch your abilities, provide plentiful career

📌 Customer Support Representative (Bengaluru)
🏢 Nvent
📍 Bengaluru