Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a recent industry, join our team as we help shape a brighter way forward.
Business Title - Performance Services Coach
Reporting To – India, Head of Performance Services
What this job involves:
Join our HR Operations team as a Performance Coach, where you'll play a pivotal role in delivering exceptional employee experiences across the performance services lifecycle. You'll collaborate closely with HR Business Partners and Centers of Excellence to ensure consistent, compliant, and compassionate handling of critical employee matters.
What your day-to-day responsibilities will look like:
Manager Capability Development & Coaching:
• Deliver end to end targeted coaching and training to managers on performance services best practices and feedback delivery techniques
• Assist managers with drafting and executing written warnings, clarifications of expectations, performance plans and executing terminations.
• Provide individual mentoring and skill-building support to managers to improve their performance services capabilities
Collaboration with Performance Services Partners
Effectively partner with employee relations, legal and HR partners to resolve performance services issues
Operational Excellence and Performance Tools:
• Utilize Workday process documentation to ensure performance services consistency
• Utilize performance services tools including CAI to help managers role play and execute difficult conversations
• Support Workday system upgrades and process enhancements by testing function