Project Role : IT Service Management Representative

Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.

Must have skills : Asset Management

Valuable to have skills : NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an IT Service Management Representative, a typical day involves overseeing the delivery and smooth operation of IT production systems and services. This role requires continuous monitoring to ensure that infrastructure services remain available and reliable. The individual supports the entire lifecycle of service management, addressing any issues that arise to maintain client satisfaction. Coordination with various teams and stakeholders is essential to manage risks effectively and uphold service quality.



The role demands proactive engagement to keep production systems and devices operational and accessible at all times, ensuring seamless business continuity.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Lead efforts to identify and mitigate risks impacting service delivery.
• Facilitate communication between technical teams and business stakeholders to ensure alignment.
• Support junior team members by providing guidance and fostering professional growth.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Asset Management.
• Strong knowledge of IT service management frameworks and best practices.
• Experience with monitoring and maintaining IT production environments.
• Ability to analyze and

📌 IT Service Management Representative (Bengaluru)
🏢 Accenture in India
📍 Bengaluru