Domain Experience (Positive to Have)
Investments / Wealth platforms: Mutual Funds, Demat, and Wealth Portfolio Reporting
Understanding of financial transactions and reconciliation

Responsibilities
• Incident & Problem Management:
• Lead resolution of P1/P2 incidents with end-to-end ownership
• Conduct detailed Root Cause Analysis (RCA) and implement preventive fixes
• Drive MTTR reduction and eliminate repeat incidents
• Manage major incident calls and stakeholder communication

• Application Stability & Monitoring:
• Ensure 99.9%+ uptime of critical investment applications
• Proactively monitor applications using tools like AppDynamics, Grafana
• Identify and mitigate risks before production impact

• Technical Leadership:
• Lead and mentor L1/L2 support teams (total team size 5-8 people)
• Define SOPs, runbooks, and support processes
• Improve overall support efficiency and maturity

• Change & Release Management:
• Review and validate production deployments
• Coordinate with Dev/QA teams for smooth releases




• Ensure zero-impact deployments and rollback readiness

• Automation & Optimization:
• Drive automation using Shell / PowerShell / Python
• Reduce manual intervention and improve reliability
• Implement SRE practices (alert tuning, self-healing)

• Stakeholder Management:
• Act as SPOC for business, vendors, and leadership
• Provide clear and timely communication during incidents
• Ensure SLA adherence and governance

Required Skills
• Technical:
• Strong troubleshooting skills in application support environments
• SQL (Oracle / MS SQL )
• Linux/Unix systems/.Net/Java/IIS/Windows
• Monitoring tools: ELK / Grafana
• APIs, batch processing, integrations

• Process Knowledge:
• ITIL (Incident, Problem, Change Management)
• DevOps / SRE practices

• Tools:
• ServiceNow
• CI/CD basics (preferably Azure Dev Ops)
• Cloud exposure (AWS preferred)

Qualifications
Any Science Graduate

📌 Tech Ops Engineering II-SUPPORT SERVICES-CTO (Bengaluru)
🏢 Kotak
📍 Bengaluru