Ocean Customer Experience Specialist (Chennai)

Ocean Customer Experience Specialist (Chennai)

03 Oct
|
A.P. Moller - Maersk
|
Chennai

03 Oct

A.P. Moller - Maersk

Chennai

At Maersk, we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what’s possible—setting current benchmarks for efficiency, sustainability, and excellence.

We believe in the power of diversity, collaboration, and continuous learning, and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade.

The Export Key Client Specialist is responsible for managing export shipments for key customers, ensuring smooth coordination between customers, transport providers, operations teams, and destination offices. The role focuses on delivering an excellent customer experience while ensuring efficient shipment execution and issue resolution.
Key Responsibilities
• Manage end-to-end export shipment handling from booking confirmation to cargo departure.
• Process and confirm customer bookings accurately and in a timely manner.




• Coordinate transport planning and ensure timely movement of cargo.
• Serve as the primary point of contact for key export customers.
• Communicate effectively with internal and external stakeholders, including customers, transport providers, terminals, and operations teams.
• Coordinate with operations teams to resolve export shipment issues, delays, and exceptions.
• Liaise with destination offices to resolve customer disputes, claims, and shipment-related concerns.
• Monitor shipment milestones and proactively provide updates to customers.
• Maintain accurate shipment records and operational data.
• Prepare customer reports, presentations, and operational updates as required.

Required Qualifications & Skills
• Experience in export shipment handling, logistics, freight forwarding, or supply chain operations.
• Strong stakeholder management and coordination skills.
• Excellent verbal and written communicatio

📌 Ocean Customer Experience Specialist (Chennai)
🏢 A.P. Moller - Maersk
📍 Chennai

Reply to this offer

Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.

Subscribe to this job alert:

Get the latest job offers by email for: ocean customer experience specialist (chennai) / chennai