Role Summary:

We are looking for an experienced Operations Manager to oversee the day-to-day functioning of our retail pharmacy outlets. The role is responsible for infrastructure and facility upkeep, manpower planning, customer service, financial coordination, sales growth, and store compliance — ensuring smooth, efficient, and profitable store operations.

Key Responsibilities:

1. Infrastructure and Facility Management
• Ensure store premises, equipment, and fixtures are well-maintained and fully functional
• Coordinate repairs, maintenance, and vendor visits for store infrastructure (AC, refrigeration/cold chain, POS systems, etc.)
• Ensure adherence to safety, hygiene, and housekeeping standards
• Monitor utility costs and ensure optimal upkeep of store assets

2. Manpower Planning and Employee Management
• Plan staffing levels and duty rosters to ensure adequate coverage at all times
• Recruit, onboard, train, and supervise pharmacists, pharmacy assistants, and support staff
• Conduct performance reviews, identify training needs, and support career development




• Manage attendance, leave, and discipline in line with HR policies
• Foster a qualified, customer-first team culture

3. Customer Service and Escalation Handling
• Ensure customers receive accurate information and courteous service on medicines and health products
• Handle escalated customer complaints and ensure timely resolution
• Monitor customer feedback and implement service improvement measures
• Uphold service quality standards across all customer touchpoints

4. Accounts and Financial Coordination
• Oversee POS billing, cash handling, and daily reconciliation processes
• Coordinate with the accounts/finance team on store-level financial reporting
• Monitor store budgets and operational expenses
• Support audits and ensure accuracy of financial records at store level

5. Sales and Business Development Initiatives
• Monitor sales performance and drive strategies to achieve revenue and footfall

📌 Retail Operations Manager (Coimbatore)
🏢 HealthSy Pharmacy
📍 Coimbatore