At Landis+Gyr, we're helping shape the future of energy—making it more intelligent, resilient, and sustainable.
As a global energy technology leader, we're accelerating the energy evolution through purposeful innovation and trusted partnerships. Trusted by more than 2,000 utilities worldwide, our intelligent solutions connect devices, data, and decisions across the grid, helping customers modernize infrastructure, optimize operations, and deliver energy that is more reliable, resilient, accessible, secure, and sustainable.
Behind every solution is a team of approximately 3,300 employees across more than 40 countries who are passionate about solving complex challenges, driving innovation, and making a meaningful impact for our utility customers and the communities they serve.
Join Team Green and help shape the future of intelligent energy.
Purpose of Role:
The primary job function for this position is to provide incident management support for internal and external customers using ITIL-based practices and procedures to provide best in class technical service support.
Primary responsibilties include incident management that will come from monitoring the Landis+Gyr devices and networks or directly from customer inquiries.
This position is responsible for troubleshooting the incident and escalating to the correct personnel within Customer Operations orgnaization.
Additionally this role performs as the communication hub for Customer Operations.
This position includes taking calls from customers and Landis+Gyr stakeholders.
Areas of Responsibility / Tasks:
• Monitoring of electronic devices, radios and/or other hardware or software offerings as part of a managed service or data hosting customer agreement
• Troubleshooting and sustaining/improving managed service RF and IP network capabilities through the use of various monitoring tools and applications
• Receives and resolves incident requests from internal and external customer inquiries by providing support vi