As a Credit Operation Executive, you will play a crucial role in our back-office operations, specifically in the CLM Domestic BFSI department. Your primary responsibility will be to manage and oversee credit operations, ensuring smooth and productive processes. You will act as a liaison between customers and the company, handling inquiries, resolving issues, and providing excellent customer service. This role is key to maintaining positive relationships and ensuring a high level of customer satisfaction.
Responsibilities
• Manage and oversee credit operations, ensuring compliance with company policies and procedures.
• Handle customer inquiries and provide accurate information regarding credit processes and requirements.
• Resolve customer issues and complaints related to credit, maintaining a high level of professionalism.
• Process credit applications, perform credit checks, and make informed decisions on credit approvals.
• Maintain accurate records and documentation for all credit-related activities.
• Collaborate with other departments, such as finance and operations,
to ensure a seamless credit process.
• Stay updated with industry trends and regulations, implementing best practices for credit operations.
• Provide regular reports and analytics on credit performance, identifying areas for improvement.
• Train and mentor junior team members on credit procedures and customer service best practices.
• Ensure a positive and satisfying customer experience throughout the credit journey.
Qualifications
• A bachelor's degree in business, finance, or a related field is preferred.
• Minimum 2 years of experience in a similar credit operation or customer service role.
• Strong knowledge of credit processes, including credit checks, approvals, and risk assessment.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers.
• Attention to detail and a methodical approach to work, ensuring accuracy in credit operations.
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