Responsibilities & Key Deliverables

• Overall Responsibility of Customer Care processes related activities- Dealer Management, On-field Service Delivery, Spares/Lubes/Warranty Management.

• Implementation of all processes and systems related to the service function at channel partners level.

• Ensuring standardized Service Infrastructure, facilities, quality manpower at channel partners level.

• To guide and conduct on the job training of the Service Mechanics for technical problem solving and debottlenecking at the dealerships.

• To attend and resolve the critical customer complaints and measure of customer satisfaction level.

• To work towards and increase dealer profitability by service schemes like service packages, service coverage improvements, free services, post warranty jobs, annual maintenance contracts.

• Ensure meeting spare targets of all channel partners and company promoted oil targets.

• Ensure coordination for timely spare parts orders execution for channel partners.Ensure dealer CSI score targets are met by driving improvement action plans.





• To provide feedback on competition new service schemes launched to the head of service and the Zonal/ Regional Customer Care Manager.

• To provide timely and qualitative Product feedback about critical and new defects to HO Product Monitoring Cell.Ensure warranty claims process adherence at the channel partners level.

• To ensure installation and establishing the entire service infrastructure, systems and processes at current dealerships.

• Conducting service audits periodically as per the company norms.

• Ensure Product training of the dealer, workshop manager and service mechanics

Preferred Industries

Agriculture Implemen
Automobile

Education Qualification

Bachelors of Technology; Bachelor of Engineering; Diploma in Engineering; Bachelors of Technology in Mechanical; Bachelors of Technology in Automobile; Bachelors of Technology in Agriculture; Bachelor of Engineering in Mechanical; Bachelor of

📌 Deputy Manager (Bikaner)
🏢 Mahindra and Mahindra
📍 Bikaner