About McDonald’s:

One of the world’s largest employers with locations in more than 100 countries, McDonald’s Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our recent office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers across the globe.
Department Overview

This opportunity is part of the Global Technology Enterprise Products & Platforms (EPP) team, focused on Enterprise Service Management (ESM) and the strategic leadership of McDonald’s digital employee experience across ServiceNow Service Portal, Employee Center Pro, and Enterprise Service Catalog platforms.

The Software Engineer II– ServiceNow Catalog & Portal is a hands-on senior technical lead, product delivery owner, and frontend architecture specialist responsible for spearheading the technical vision, architectural framework,



and engineering execution for unified employee portal and catalog capabilities within the ServiceNow Golden Instance. This role leads the design and development of omnichannel digital portals, intelligent enterprise search (AI Search), Virtual Agent integrations, dynamic multi-tier catalog fulfillment engines, and configurable workspace interfaces across McDonald’s global footprint.

Serving as a senior individual contributor and technical mentor, the Software Engineer II collaborates closely with Product Managers, UX/UI Designers, Enterprise Architects, and functional leaders (HR, IT, Finance, Legal, Global Business Services) to translate employee experience strategies into high-performance, accessible, and scalable digital solutions.

Duties

• Serve as the lead technical authority and engineering owner for the Catalog & Portal software engineering pod.

• Architect scalable, extensible frontend architectu

📌 Catalog & Portal, ServiceNow - Software Engineer II (Hyderabad)
🏢 McDonald's
📍 Hyderabad