Job Description: Group Head – Ecomm (Marketplaces Practice)
Experience: 6 to 8 years
Location: Pune
About the Role
We are seeking a energetic and seasoned professional to lead our Ecommerce Delivery Practice, driving excellence in ecommerce solutioning, implementation, operations, and delivery governance across all client engagements. This role calls for a strategic thinker with strong technical depth, delivery leadership, stakeholder management, and a proven track record of scaling ecommerce practices in a fast‑paced digital or media ecosystem.
The Head of Ecommerce Delivery Practice will own the practice vision, capability roadmap, delivery health, quality benchmarks, and P&L; oversight, ensuring our clients receive market-leading ecommerce execution and measurable business impact.
Key Responsibilities
1. Practice Leadership & Strategy
• Define and own the ecommerce delivery practice roadmap, operating model, and capability development strategy.
• Build and scale cross-functional competencies including ecommerce operations, performance commerce, tech implementation, commerce media,
and omnichannel enablement.
• Evaluate emerging trends, platforms (Shopify, Magento, Salesforce Commerce, WooCommerce), and martech/advertising technologies to continuously strengthen practice offerings.
2. Delivery Governance & Excellence
• Oversee end-to-end delivery of ecommerce programs across clients, ensuring on-time, on-budget, and high-quality execution.
• Establish and enforce delivery frameworks, QA processes, sprint governance, risk management practices, and SLAs.
• Provide escalation leadership and ensure swift resolution of delivery bottlenecks.
3. Client Engagement & Stakeholder Management
• Act as the senior delivery owner for key enterprise ecommerce clients.
• Partner with Business Leads, Client Partners, Media teams, Creative, Performance Marketing, and Technology stakeholders to deliver integrated commerce solutions.
• Drive strategic conversations on ecommerce trans
📌 Group Head (India)
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📍 India