JD as per system :
• Mandatory Skills:
• Primary skill: ServiceNow IT Operations Management
• Working Model and Shift Timings, if any: Hybrid
Sabre is seeking a talented Sr Software Systems Engineer to support the Sabre ServiceNow team. This role will lead the design, implementation, and optimization of ServiceNow IT Operations Management capabilities, including Discovery, Service Mapping, Event Management, and CMDB governance, within a complex enterprise environment.
Responsibilities:
• Serve as the technical expert for ServiceNow ITOM capabilities including Discovery, Service Mapping, Event Management, Certificate Management, and CMDB integration.
• Configure, tune, and troubleshoot ServiceNow Discovery including MID Server configuration, credential management, patterns, probes and sensors, and discovery error resolution.
• Maintain CMDB integrity through identification and reconciliation rules, data normalization, relationship mapping, and alignment with CMDB governance and ITIL best practices.
• Discover and manage cloud resources in GCP including cloud-native services,
energetic infrastructure, and integration of cloud assets into the ServiceNow CMDB.
• Design and implement automation using ServiceNow workflows, Flow Designer, APIs, and integrations with monitoring and infrastructure tools.
• Perform systems performance analysis and root cause analysis of production incidents, including participation in 24/7 coverage as needed.
• Complete hands-on development within the ServiceNow platform including but not limited to: client scripts, business rules, ui actions, ui policies, data policies, workflow, flow designer, integration hub spokes, script includes, catalog items, portal widgets, ui pages, event and alert rules.
• Perform code review of peer development changes to ensure compliance with the Sabre ServiceNow Development standards and vendor’s best practices.
• Lead upgrade / patch skip remediation ensuring compliance with the Sabre ServiceNow Development st
📌 Senior System Engineer (Bengaluru)
🏢 LTM
📍 Bengaluru