We’re Hiring: NOC Lead
Location: Gurgaon, Haryana, India

Experience:
• Sr. Engineer: 4–7 years

What You'll Be Doing
• Monitor RMS dashboards to detect EV charger issues and coordinate timely resolution.
• Analyze real-time charger data to identify anomalies, failure trends, and recurring issues.
• Support the Customer Support team by diagnosing technical issues remotely through RMS.
• Troubleshoot and resolve field issues remotely and through on-site visits when required.
• Simulate field scenarios in the lab to replicate, investigate, and debug reported issues.
• Ensure timely remote firmware deployment, monitor firmware performance, and recommend improvements.
• Identify chargers exhibiting abnormal behaviour for detailed root cause analysis.
• Implement corrective and preventive actions to minimize charger downtime and improve fleet reliability.
• Collaborate with R&D; by providing data-driven insights and supporting issue resolution.
• Analyze charger performance data and recommend hardware, firmware, or software improvements.




• Drive continuous improvements in the RMS platform by proposing new features, UI enhancements, and automation capabilities.
• Develop and optimize remote monitoring, alerting, and self-healing mechanisms using rule engines and notifications.
• Integrate EV chargers with customer/OEM backend systems and support commissioning activities.
• Coordinate with customers on RMS-related issues, technical queries, and performance reviews.
• Prepare weekly/monthly charger health, uptime, and performance reports for management and customers.
• Present technical findings, failure analysis, and recommendations to internal stakeholders.
• Train Customer Support, Sales, Marketing, and recent employees on product functionality, RMS usage, and new features.
• Create and maintain troubleshooting guides, SOPs, and technical documentation.

Your Profile
• Diploma/B.Tech in Electrical Engineering, Electronics & Communication, Mechatronics, or related discipline.

📌 NOC Lead (Gurugram)
🏢 Exicom
📍 Gurugram