Posha is building robot kitchens for the future.

Our first product, the Posha Countertop was recognized as one of TIME’s Best Inventions of 2025 and received rave reviews from The Verge and WIRED for bringing robotics and AI into everyday kitchens.

We’re a rapid-growing Series A–funded startup backed by Accel Partners.

See it in action: https://youtu.be/Ubd6NkZOEkM?si=SFex-isehKHzvZs_

? What can I expect from this role?

The objective of this role is simple - build the foundations of Customer Success vertical @ Posha and be the champion advocate of the customer internally in the org.

?What will my work responsibilities look like if I join Posha?

In this role - you would be working on:
• Leading the Customer Success team with the end objective of achieving high customer satisfaction.
• Set up and scale the Support and Success team from human resources, SOPs, tools and process standpoint.
• Leveraging great customer experience into building an early community of product evangelists.
• Meaningfully shape our future product: As you engage with customers,



you'll gain insights to help us serve them better — and work with Product to inform what we do next.

? What makes you a match for us?

An ideal candidate is someone who shows the following attributes:
• Have the greatest amount of empathy for a customer to ensure their success, demonstrably balancing this with the ability to establish and optimize customer success processes.
• At least 2+ yrs of experience in a Lead position, including managing teams of 3-10 individuals.
• Willingness to have a large time overlap with US Pacific Time Zone while being based in Asia.
• Ownership mindset and high agency to take a proactive role in building and maintaining strong customer relationships. You will also be responsible for training your team to proactively engage with customers.
• Possess some sales experience, including familiarity with setting up customer nurturing drips and workflows within CRM systems.
• Have a basic

📌 Customer Success Lead (Bengaluru)
🏢 POSHA
📍 Bengaluru