Key Responsibilities

Lead Generation

• Identify potential B2C customers through digital channels.
• Generate recent business leads using online platforms and customer databases.
• Conduct cold calling and warm calling to prospective customers.
• Follow up on website inquiries and marketing-generated leads.
• Build and maintain a healthy sales pipeline.
• Re-engage inactive and existing customers to generate repeat business.

Sales Conversion

• Understand customer requirements and buying preferences.
• Recommend suitable products and solutions.
• Convert inquiries into confirmed orders.
• Achieve monthly sales targets.
• Upsell and cross-sell products where appropriate.
• Follow up consistently until order confirmation.

Customer Communication

• Handle customer inquiries via phone, email, WhatsApp, website chat, and other approved communication channels.
• Maintain professional and timely communication throughout the sales process.
• Respond promptly to customer queries before order confirmation.
• Provide accurate product, pricing, stock availability,



and delivery information.

Digital Sales & Promotions

• Promotion through WhatsApp, email, SMS, and other approved digital communication channels.
• Execute promotional campaigns to increase website traffic and conversions.
• Use customer databases to run targeted follow-up and promotional activities.
• Encourage repeat purchases through regular customer engagement.
• Support seasonal offers, product launches, and promotional campaigns on Deorkart.

Sales Activity Management

• Update lead status in the CRM.
• Maintain accurate records of customer interactions.
• Record sales activities and outcomes.
• Submit daily call reports and sales activity reports.

Sales Pipeline Management

• Track inquiries from first contact to order confirmation.
• Prioritize high-potential opportunities.
• Follow up regularly on abandoned carts, pending quotations, and customer inquiries.
• Escalate customer issues internally whenever re

📌 Inside Sales Executive (India)
🏢 Penta Orthodontics
📍 India