Job Description & Summary:

At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures.

In service management at PwC, you will focus on overseeing and confirming the delivery of quality and timely services. You will monitor vendor compliance with contractual agreements for service quality, availability, and reliability, manage the business and delivery of services, and lead service recovery in case of major incidents

Responsibilities

As a Senior Associate within the Identity & Access Management technical operations team, you will play a pivotal role in supporting and advancing PwC’s SSO (authentication), and related security services, specifically focusing on Entra ID Operations.

As a member of our globally distributed IAM Operations Team, ideal candidate will ensure service availability, stability, and security,



driving modernization efforts aligned with PwC security and compliance standards. This role requires deep technical expertise, robust stakeholder collaboration, and proven people management skills.

Key Responsibilities

Operational Excellence

Manage day-to-day IAM service delivery using Entra ID

Deliver on our charter, SLOs, and SLAs for IAM Services in terms of Availability, Stability, Resilience, and Security

Own and execute Level 3/Level 4 incident and problem management processes, applying deep technical troubleshooting and root cause analysis to remediate issues proactively and reactively.

Coordinate and lead change management efforts and conduct thorough testing sequentially across Development, Staging, and Production environments

Identify and resolve potential bottlenecks through proactive monitoring and alerting, optimize platform performance, and enforce preventive measures to improve availability

📌 IN-Senior Associate_ Identity Access Management_IT Security_IFS_PAN India (Bengaluru)
🏢 PwC India
📍 Bengaluru