• Primary skills:Process->Maintenance and Production Support process->PLM Production Support process,Technology->Infrastructure-Storage-Administration->UNIX Storage,Technology->SQL SSIS->SQL Server
• Monitor production applications and ensure system availability.
• Investigate and resolve production incidents within SLA timelines.
• Troubleshoot UNIX/Linux server and application-related issues.
• Analyze logs and identify root causes of recurring problems.
• Execute SQL queries for data validation, issue investigation, and reporting.
• Work closely with development, database, and infrastructure teams to resolve issues.
• Support application deployments, releases, and change requests.
• Perform health checks and monitor batch jobs, interfaces, and services.
• Create and maintain operational documents, SOPs, and knowledge articles.
• Participate in on-call support and major incident management activities.
• Ensure adherence to support processes and operational procedures.

📌 UNIX SQL Production support Lead (Bengaluru)
🏢 Infosys
📍 Bengaluru